How did we do?
We are committed to providing a professional and reliable service, and we love receiving feedback from our clients.
We strive to take on all feedback, whether it be positive or negative. We ensure than any client, patient or stakeholder issues are promptly investigated in a manner which is transparent and in the best interest of our clients.
Event feedback
To let us know how we did at your event, send us an email at events@stjohnsa.com.au.
Patient Feedback
For feedback as a patient, please email us at Patient.Feedback@stjohnsa.com.au.
Please note, the Patient Feedback relates to St John Ambulance SA's Health and Medical Services, including Event Health Services and Non-Emergency Patient Transport . St John Ambulance SA does not operate the Statutory Ambulance Service and does not respond to Triple Zero (000) calls to members of the public. All feedback relating to SA Ambulance Service should be referred to them in all instances.
Code of Conduct for Unregistered Health Practitioners
Should you have a complaint that you believe is of a very serious nature, or do not feel confident approaching us in the first instance, you are able to refer your complaint to trusted external agencies. For Event Responders, Event Medics, Advanced Event Medics or Ambulance Officers, head to http://www.hcscc.sa.gov.au. For Enrolled Nurses, Registered Nurses, Doctors or Paramedics, head to http://www.ahpra.gov.au/Notifications.aspx
For more information on the Code of Conduct for Unregistered Health Practitioners, visit the SA Health Website.